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TECHNICAL FAQ

Platform FAQ

  • How do I create an xPRO account?
  • How do I change the email address associated with my xPRO account?
  • Can I change my username?
  • What are the technical requirements /recommended browsers and devices to take a course/program?
  • The course launches in a week, why can’t I get into the course material?
  • Making green check marks appear when you complete courseware.
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Troubleshooting

  • I am seeing an error when I try to create my xPRO account. What should I do?
  • How do I report a bug or issue in a course/program?
  • The submit buttons on questions do not work.
  • I can’t see any of the videos, can I download them from somewhere?
  • All the icons or other content on the page aren't appearing correctly.
  • How do I change the name that appears on my certificate?

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